What happens if an item is out of stock?
If an item that you ordered turns out to be out of stock, we will contact you via e-mail to see if you want a replacement. If we do not hear back from you within 24 hours we will refund you for the item that is out of stock and ship the rest of your order. We don't backorder any items.
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So can I get a catalog?
Sorry we do not have paper catalogs at this time. All of our products can be found on our website.
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Pricing Info:
Do you offer Wholesale Pricing?
Sorry, we do not offer wholesale.
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Is there Sales Tax? If so what percent and for whom?
Tax is only charged if the order is being shipped to New Jersey. New Jersey sales tax is 7%.
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Shipping Info:
What is the Status of my order?
You can check the status of your order online. Simply click on the order status link. You can view our shipping schedule by clicking on the customer service link, then clicking on the shipping information link. View your order status back to top
How long does it take to ship my order?
UPS Ground orders ship out within 3 business days. All other UPS shipping methods will ship out within 1 business day!
If you get your order in before noon on a business day, then we will ship your order the same day! View Shipping Schedule back to top
Where are my toys? Its Monday, I ordered my toys on Friday and I ordered 3 day delivery?
3 day delivery means 3 business days (UPS does not deliver on weekends and holidays). So, if your order shipped out on Friday, then it will arrive by Wednesday at the latest. View Shipping Schedule back to top
What happens if an item is out of stock?
If an item that you ordered turns out to be out of stock, we will contact you via e-mail to see if you want a replacement. If we do not hear back from you within 24 hours we will refund you for the item that is out of stock and ship the rest of your order. We don't backorder any items.
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What are the shipping costs?
It depends on how much your items weigh and where you are located. Typical continental US shipments are about $9. Typical Hawaii and Alaska shipments are about $18. Typical International shipments are about $25..
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Do you ship internationally? International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Can I get the item(s) faster? (Ex Overnight, etc.)
Yes, when you go to check out, you will have the option to choose UPS 3 Day Air, UPS 2 Day Air, or UPS Next Day Air.
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Can you ship to a P.O. Box?
Yes, If you have an order sent via usps parcel or priority it can go to a po box. We may need to confirm the order to protect us from fraud.
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Can you leave the package at my front door or back door or with a door man?
Please write these instructions in the “order notes” section during checkout. We will tell the Delivery Driver and if the Delivery driver feels it is safe, he will follow your instructions.
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Which Carriers are available to ship my order?
Right now, we ship UPS, USPS, and Fed Ex. Our warehouse will choose the least expensive based on your delivery request. .
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Did you receive my return?
Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history. Refunds and returns are usually processed on the Friday after they are received.
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Payment Info:
Which Credit Cards are accepted?
We accept Visa, MasterCard, Discover, and American Express.
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What happens if my card comes back declined?
When a card comes back declined the bank automatically places the money on hold. You will not be able to access those funds! There is nothing we can do to speed up the process and release the hold. Please do not keep trying to charge your card, each time you try to charge your card and it is declined, that money is placed on a temporary hold! If you try to process a $20.00 order 5 times, your account will show a negative 100.00 balance. HOWEVER, THE MONEY WILL BE RELEASED BACK INTO YOUR ACCOUNT WITHIN 10 BUSINESS DAYS. I'm sorry but there is nothing we can do about this.
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Can I Pay by cash?
I'm sorry, we only accept credit cards and money orders right now.
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Can I pay by Check or money order? If so, how?
It is much faster to pay with a credit card through our site, but we will accept money orders and certified checks. We don't accept personal checks though.
If you'd like to pay with a money order, we have some simple directions...
- Please go to your shopping cart and click checkout.
- Then choose your shipping method and click “continue”.
- The next page will be the payment page, please PRINT PAGE and mail it along with your money order to:
Moystoys
Attn: New Orders
15000 Commerce Parkway Suite U
Mt Laurel, NJ 08054
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Can I place an order over the phone? I don’t like giving my credit card info online.
Yes! If you would like to place an order over the phone, please email our sates department and they will call you back to take the order within 1 business day.
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What is this charge on my credit card bill?
The charge is for an order that was placed with your credit card. If you don't remember placing this order, we can look up the order for you. Please email sales@moystoys.com and include the full name on the card. We will reply with the order receipt. If your card was stolen or used fraudulently, we will refund your order.
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What name appears on my credit card statement?
BCC or Bell Consumer Products, LLC.
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Return Information:
Do you accept returns?
Yes, we accept returns with 30 days of purchase as long as it is unopened. Due to the nature of sextoys, we are unable to accept used products.
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How long do I have to return my merchandise?
You must return your merchandise within 30 days of purchase. Sorry, no exceptions. Some manufacturers offer extended warranties. you can email our sales department on a particular item and they can give you more information on that specific product.
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Can you send me a return shipping label?
Sorry, we do not send pre-paid return shipping labels. back to top
Are there any other exceptions to your return policy?
Just one other exception…. We don’t accept returns on sale merchandise or gift cards.
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I can’t find my receipt?
If you don’t have your receipt, please email sales@moystoys.com and we can resend your receipt.
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Has it been 30 days yet?
Your invoice or receipt should have the order date on it. You can also email sales@moystoys.com and we can look it up for you. Please include your name, order # and email in all inquiries.
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Did you receive my return?
Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history.
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I returned my merchandise but I haven’t received a refund yet?
Please email sales@moystoys.com and include your name and order number. We will promptly resolve the situation.
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Exchange Information:
Do you accept exchanges?
Yes, we accept exchanges with 30 days of purchase as long as the item has not been opened.
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How long do I have to exchanges my merchandise?
You must exchange your merchandise within 30 days of purchase. Sorry, no exceptions.
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Are there any other exceptions to your exchange policy?
Just one other exception…. We don’t accept returns on sale merchandise or gift cards. back to top
I can’t find my receipt?
If you don’t have your receipt, please email sales@moystoys.com and we can resend your receipt. back to top
Has it been 30 days yet?
Your invoice or receipt should have the order date on it. You can also email sales@moystoys.com and we can look it up for you. Please include your name, order # and email in all inquiries.
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Did you receive my return shipment yet?
Please click the Order Status link on our site. If we have processed your exchange, you will see a note in the "Customer Service Notes" section. If you are still wondering about your exchange, please email sales@moystoys.com.
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I returned my merchandise but I haven’t received my exchange yet?
Please email sales@moystoys.com and include your name and order number. We will promptly resolve the situation.
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Money Back Guarantee:
Do you provide a money back guarantee?
No. In order to keep our prices low, we do not offer a money back guarantee. However, if you don't like the item(s) for any reason, you can return the item(s) within 30 days of purchase and we will refund you for the cost of that item(s). We do not refund shipping costs nor do we offer pre-paid return shipping labels..
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Cancellation Information:
What is your cancellation policy?
We're happy to cancel if it hasn't shipped yet. Please email sales@moystoys.com to cancel your order. If the order has shipped already, then you can return the order as soon as you receive it and we'll issue a full refund.
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MoysToys.com is based out of New Jersey. We have a huge warehouse full of all the best sex toys and we can ship quickly and discreetly. So, have fun shopping and don't be shy! Try something new at moystoys.com.
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Security Policy Adult Site Disclaimer: All models were 18 or older at the time the photos or videos were taken.
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